IT Operations Manager
Carmel, IN
Full Time
Manager/Supervisor
At Zotec Partners, our People make it happen.
Transforming the healthcare industry isn’t easy. But when you build a team like the one we have, that goal can become a reality. Our accomplishments can’t happen without our extraordinary people – the men and women across the country who make up our diverse Zotec family and help make this company a best place to work.
Over 20 years ago, we started Zotec with a clear vision, to partner with physicians to simplify the business of healthcare. Today we are almost 900 employees strong and we continue to use our incredible talent and energy to bring that vision to life. We are a team of Innovators, Collaborators and Doers.
We’re seeking an IT Operations Manager to join us.
As an IT Operations Manager, you will be responsible for overseeing the Incident, Problem, and Change Management processes to ensure the stability and efficiency of our IT operations. This role requires a proactive leader with a strong background in IT service management and a passion for improving people, processes and technology.
What you'll do:
Transforming the healthcare industry isn’t easy. But when you build a team like the one we have, that goal can become a reality. Our accomplishments can’t happen without our extraordinary people – the men and women across the country who make up our diverse Zotec family and help make this company a best place to work.
Over 20 years ago, we started Zotec with a clear vision, to partner with physicians to simplify the business of healthcare. Today we are almost 900 employees strong and we continue to use our incredible talent and energy to bring that vision to life. We are a team of Innovators, Collaborators and Doers.
We’re seeking an IT Operations Manager to join us.
As an IT Operations Manager, you will be responsible for overseeing the Incident, Problem, and Change Management processes to ensure the stability and efficiency of our IT operations. This role requires a proactive leader with a strong background in IT service management and a passion for improving people, processes and technology.
What you'll do:
- IT Operations:
- Oversee daily Infrastructure Operations including Incident, Problem, and Change Management processes.
- Coordinate with IT and Product teams to diagnose and resolve incidents, minimizing impact on healthcare operations.
- Collaborate with IT and Product teams to identify, develop, and implement permanent solutions.
- Oversee the Change Management process to ensure controlled and efficient implementation of IT changes.
- Ensure compliance with configuration baselines, IT standards, regulatory requirements and internal policies.
- Team Leadership:
- Manage and mentor a team of IT professionals, fostering a collaborative and high-performance culture.
- Provide training and development opportunities to enhance team skills and knowledge.
- Conduct regular performance reviews and provide constructive feedback.
- Continuous Improvement:
- Monitor and analyze IT performance metrics to identify areas for improvement.
- Implement best practices and industry standards to enhance IT service delivery.
- Stay updated with the latest trends and technologies in IT service management.
- Bachelor's degree in information technology, computer science, or a related field
- Minimum of 5 years of experience in IT operations, with a focus on Incident, Problem, and Change Management
- Strong knowledge of ITIL framework and IT service management best practices
- Excellent leadership, communication, and problem-solving skills
- Ability to work in a fast-paced and dynamic environment
- Understanding of Agile and DevOps concepts
- Experience with compliance frameworks such as HIPAA, PCI and HiTrust is preferred
- Experience working with Product Development and DevOps teams is a bonus
At Zotec, you will enjoy a network of highly experienced professionals in an environment where you can operate with autonomy yet have the resources and backing of other professionals in a similar role. Entrepreneurial and enterprising is the spirit of our team. If you are an original thinker and opportunity seeker, we'd like to talk to you!
Learn more about our organization, by visiting us at www.zotecpartners.com
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