At Zotec Partners, our People make it happen.     
    
Transforming the healthcare industry isn’t easy. But when you build a team like the one we have, that goal can become a reality. Our accomplishments can’t happen without our extraordinary people – the men and women across the country who make up our diverse Zotec family and help make this company a best place to work.

Over 25 years ago, we started Zotec with a clear vision, to partner with physicians to simplify the business of healthcare. Today we are more than 900 employees strong and we continue to use our incredible talent and energy to bring that vision to life.  We are a team of Innovators, Collaborators and Doers.

We are seeking a seasoned IT Support Specialist to join our Corporate Headquarters team in Carmel, IN.

This role serves as the first line of technical support for Zotec’s Corporate Executives, Vice Presidents, Directors, Product Development teams, and High-Volume Print Operations. The ideal candidate is technically skilled, highly professional, confident in executive-facing environments, and committed to delivering exceptional service.

What You’ll Do:

• Provide white-glove, desk-side, remote, and virtual technical support to internal employees, including senior leadership
• Serve as the primary on-site IT resource for Corporate Headquarters
• Perform hands-on hardware deployments, upgrades, and troubleshooting
• Support Windows and MAC systems, mobile devices (iOS and Android), and related peripherals
• Maintain and support video conferencing systems, display walls, multifunction printers, and conference room technology
• Ensure executive offices, conference rooms, and collaborative spaces are fully operational each day
• Assist with cubicle and workspace setup for visiting or traveling employees
• Manage and update IT asset inventory and participate in equipment lifecycle management, including decommissioning and disposal
• Meet established Service Level Agreements (SLAs) for ticket resolution
• Participating in the IT Support on-call rotation
• Perform additional duties as assigned

What You’ll Bring to Zotec:

• 3–5 years of experience in a professional IT support environment, preferably supporting senior leadership
• Strong communication skills with the ability to interact confidently and professionally with executives and cross-functional teams
• Excellent analytical and problem-solving skills with high attention to detail
• Experience supporting Microsoft Windows, macOS, iOS, and Android environments
• Hands-on experience with printers, PaperCut, scanners, conferencing systems, and wall display technologies
• Experience setting up and configuring conference rooms and workspace environments
• Proficiency with Outlook, Microsoft Teams, Microsoft Office Suite, Zoom, ClickUp, and Citrix is preferred
• Experience with device imaging and management tools such as Microsoft Intune and JAMF is a plus
• A Bachelor’s degree in Computer Science or related field preferred but not required

At Zotec, you will enjoy a network of highly experienced professionals in an environment where you can operate with autonomy yet have the resources and backing of other professionals in a similar role. Entrepreneurial and enterprising is the spirit of our team. If you are an original thinker and opportunity seeker, we'd like to talk to you!

Learn more about our organization, by visiting us at www.zotecpartners.com

E-Verify and Equal Opportunity Employer